Terms and Conditions


Payments Terms

50% at the time of confirmation (non- refundable)

50% before 10 days of scheduled cruise (or in case of full payment, 15 days from the date of cruise)

Cancellation by Customer

  • Cancellation made within 60 days from the date of cruise, will receive no refund on the invoiced amount. 

Cancellation by Us

We may cancel a trip at any time up to 30 days before departure. It might be due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips; your booking consultant will advise if differences apply.


General Terms and Condition


Price and Surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip may have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. Prices are based on currency exchange rates as of June 2015. We reserve the right to impose surcharges up to 56 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full. Air Passenger Duty is included in the price of your air inclusive trip. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. Please note that a levy of up to 3% may be applied to all purchases made by credit card/Debit card, Net banking etc.

 

Age & health requirements

A minimum age at the time of travel applies to many of our trips – please see specific Trip Notes for details. For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.  All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day to days care. Please note, families must upgrade from dorm-share accommodation to private rooms where applicable.   We cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

 

Small groups & combination trips

Our trips are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise. This means at times we can have small groups. Many of our trips are designed to fit with other departures to create a longer “combination” trip; this means that some of your group may have already been travelling together for some weeks when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.

 

Age & health requirements

A minimum age at the time of travel applies to many of our trips – please see specific Trip Notes for details. For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.  All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day to days care. Please note, families must upgrade from dorm-share accommodation to private rooms where applicable.   We cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

 

Small groups & combination trips

Our trips are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise. This means at times we can have small groups. Many of our trips are designed to fit with other departures to create a longer “combination” trip; this means that some of your group may have already been travelling together for some weeks when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.

 

Passport & visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

 

Travel insurance

Travel insurance is compulsory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

 

Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

 

Change of itinerary

While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

 

Authority on tour

Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

 

Acceptance of risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

 

Limitation of liability

We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law: any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded; you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.

To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.

Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.

 

Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

 

Claims & complaints

If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.

 

Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

 

Photos & marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

 

Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).


Crossindia Pirates Party Terms and Conditions:


Disclaimer Crossindia will go ahead with the tour only with a Minimum of 4 people, if the Total booking

For the tour is less than 4 than Crossindia has all the right to reschedule/cancel the Trip as per

Guidelines :

  • Accommodation on Boat Stay Only..(In case You want Hotel stay then please contact us)
  • Camping Tents can also be hired from the company or can be bought by guests in case they are interested in camping.
  • Transfer arrangements can be arranged by the company as per request from the guests on additional costs. Alternatively, the gusts can come with the own transport and park neat the ghat site with Rs 100/- and Rs 50/- as parking charges for cars and bikes respectively.
  • Guests can also take local train from Sealdah South Terminal uptoNamkhana. From there a local van can be arranged to transfer to the ghat site at the prevailing rates.
  • The package tour costs covers from the arrival at the ghat and till disembarkment at the ghat.
  • No other costs, apart from the coverage on the itinerary, is covered in the package like expenses personal in nature or personal shopping or additional medical expense etc.
  • Time Schedule is estimated. Actual may vary.
  • Crossindia Management has the right to cancel or postpone tours sighting any reason like weather/political etc.
  • The Menu may vary as per the season and availability.
  • Crossindia holds all rights of Reservation for Reservations.
  • Crossindia Pirates Party is a soft adventure tour and although safety concerns are adhered to the best capacity possible by the team yet Crossindia holds no responsibility for any injury or loss of life of customers.
  • Personal belongings are customers own responsibility. Crossindia does not take any responsibility for any loss or theft.
  • Customers are advised not to carry a lot of cash or jewelry in the tour.
  • Customers are advised to inform the team if they are suffering from any medical conditions or allergies of any type.

 Further General Information and Disclaimer

  •  Welcome to the Crossindia Sunderbans Prates Party Entertainment Sail (CSPP). We are delighted to have you onboard.
  • CSPP is an entertainment sail and does not represent any form of threat to maritime activities in the region.
  • CSPP adheres to the rules and regulations of forest, sate and any directives set by the Government of India.
  • All measures to the capacity of the company have been taken to ensure safety but at the same time the company does not hold itself responsible for any injuries or loss of life by any accident or incident. Safety is travelers own responsibility.
  • The company has the right to divert routes and itinerary plans sighting any reasons which maybe hazardous in nature.
  • All rights of admission are reserved by the company.
  • The crew and the designated captain have the right to disembark any traveler if he/she causes any kind of misbehavior or causes any disruption to fellow traveler/crew or to the tour as a whole.
  • Complaints, if any, should be addressed to the designated captain or any crew in the absence of designated captain. Travelers may also use the log for feedback or complaints.
  • Consumption of alcohol is prohibited on board.
  • Any legal proceedings to be carried out under Kolkata jurisdiction only